Terms of Service

1. Acceptance of Terms and Electronic Consent

1.1 Agreement to Terms

By clicking "I Accept," "Book Now," or similar buttons, by creating an account, by booking a service, or by otherwise using our website, mobile application, or services, you expressly agree to be bound by these Terms of Service, our Privacy Policy, and all applicable policies incorporated herein by reference. This electronic acceptance has the same legal force and effect as a physical signature.

1.2 Electronic Communications Consent

By using our services, you consent to receive electronic communications from us, including but not limited to: booking confirmations, service reminders, crew arrival notifications, invoices, receipts, promotional offers, and policy updates. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

1.3 Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through our platform at least fourteen (14) days before they take effect. Your continued use of our services after such notice constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of our services before the effective date.

2. Eligibility and Account Requirements

2.1 Age and Legal Capacity

You must be at least eighteen (18) years of age and possess the legal capacity to enter into binding contracts under applicable law. By using our services, you represent and warrant that you meet these eligibility requirements. If you are booking services on behalf of a minor or other person, you represent that you have the legal authority to bind that person to these Terms and accept full responsibility for their compliance.

2.2 Account Registration

To book services, you must create an account and provide accurate, complete, and current information, including your legal name, valid email address, telephone number, service address, and valid payment method. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must immediately notify us of any unauthorized use.

2.3 Business Accounts

If you create an account on behalf of a business entity, you represent and warrant that you have authority to bind that entity to these Terms. The entity will be responsible for all obligations hereunder, and "you" and "Customer" shall refer to the entity.

3. Scope of Services

3.1 Services Offered

LicketyClean provides residential cleaning, commercial cleaning, short-term rental (STR) turnover, deep cleaning, move-in/move-out cleaning, and post-construction cleaning services as described on our website and in our Pricing Specification. Post-construction cleaning is available in individual phases (Rough Clean, Detail Clean, Final Polish) or as a bundled Full Package. The specific scope of each service is defined at the time of booking and confirmed in your service confirmation.

3.2 Service Exclusions

The following are expressly excluded from all services and will not be performed under any circumstances:

Safety and Health Hazards:

1. Biohazard materials, including but not limited to blood, bodily fluids, human or animal waste, needles, or hazardous substances;
2. Hoarding conditions as defined by professional standards (severe clutter preventing safe movement or access);
3. Active pest infestations requiring extermination (insects, rodents, bedbugs);
4. Visible, extensive mold requiring professional remediation;
5. Crime scene or trauma cleanup requiring specialized certification;
6. Structural damage or unsafe conditions (unstable floors, ceilings, exposed wiring, or structures);

Physical Limitations:

7. Work requiring ladders beyond two steps or scaffolding (approximately 10 feet maximum reach);
8. Moving furniture or items weighing more than twenty-five (25) pounds without prior arrangement;
9. Moving appliances (refrigerators, stoves, washers, dryers) from their installed position;

Specialized Services (Not Included in Standard Cleaning):

10. Interior appliance cleaning (inside ovens, refrigerators, dishwashers, washing machines) unless booked as add-on;
11. Exterior window cleaning, pressure washing, or gutter cleaning;
12. Deep stain removal (ground-in carpet stains, grout bleaching, rust removal) requiring specialized chemicals or equipment;
13. Carpet shampooing or steam cleaning unless booked as add-on;
14. Laundry services (washing, drying, folding, ironing) unless booked as add-on;
15. Dishwashing by hand; we will load dishwashers but not hand-wash dishes;

Outside Scope of Cleaning Services:

16. Organizing, decluttering, packing, or unpacking;
17. Pet care (feeding, walking, litter box cleaning, pet waste removal);
18. Outdoor areas, landscaping, yard work, garage cleaning, or patio deep cleaning unless booked as add-on;
19. Personal errands, grocery shopping, or tasks unrelated to cleaning;
20. Handling, moving, or cleaning personal items (clothing, jewelry, medications, documents, collectibles) unless specifically requested;
21. Childcare or supervision of minors;

If our crew discovers any excluded condition upon arrival, they will document the condition, notify you, and depart. You will not be charged a lockout fee but will be charged a $25 assessment fee deducted from any deposit.

3.3 Standard Cleaning Scope

Standard cleaning services INCLUDE the following (specific scope varies by service type):

• Dusting of accessible surfaces, furniture, shelves, and fixtures
• Vacuuming and mopping of floors
• Cleaning and sanitizing bathrooms (toilets, sinks, showers, tubs, mirrors)
• Kitchen cleaning (countertops, sink, exterior of appliances, stovetop surface)
• Wiping cabinet exteriors and door handles
• Making beds with linens in place (changing linens is an add-on)
• Emptying trash from interior receptacles
• General tidying of surfaces

Deep Clean, Move-In/Out, and Post-Construction services include additional tasks as specified in your service confirmation. A detailed scope checklist is available upon request.

4. Pricing, Fees, and Payment Terms

4.1 Service Pricing

All service prices are calculated based on our published rates, which account for property square footage, service type, cleaning frequency, property condition, scheduling preferences, and crew configuration. Quotes provided are estimates based on information you provide; final charges may vary if actual conditions differ materially from those described.

4.2 Sales Tax

All services are subject to Texas sales tax. The combined state and local sales tax rate in the Austin metropolitan area is generally 8.25%, though rates may vary by specific jurisdiction. The applicable tax rate will be determined by the service location and itemized on your invoice.

4.3 Additional Fees

In addition to service charges, the following fees may apply as specified in our Policies and Procedures Manual:

4.4 Deposit Requirements

Certain services require a deposit to confirm your booking:

Deposits are applied to the final invoice. Non-refundable portions are determined by the cancellation policy in effect at the time of cancellation.

4.5 Payment Methods and Timing

We accept credit cards and debit cards processed through our platform, and ACH bank transfers for commercial accounts. All residential customers must maintain a valid payment method on file. Unless otherwise specified, payment is due immediately upon service completion and will be automatically charged to your payment method on file. Commercial accounts with approved credit may be invoiced on Net-15 or Net-30 terms as specified in their service agreement.

4.6 Failed Payments and Collections

If your payment method fails, we will attempt to process payment again within two (2) and five (5) business days with notice to you. If payment remains unsuccessful after ten (10) days, your account will be placed on hold and you will be unable to book new services. Accounts remaining unpaid after thirty (30) days may be referred to a collections agency. You agree to pay all costs of collection, including reasonable attorney fees.

4.7 Chargebacks and Disputes

Before initiating a chargeback or payment dispute with your financial institution, you must first contact us to attempt resolution. Chargebacks initiated without prior good-faith attempt to resolve the dispute directly with us may result in account suspension and additional fees to cover administrative costs. We reserve the right to dispute any chargeback we believe to be fraudulent or improper.

5. Recurring Service Plans

5.1 Automatic Scheduling

When you select a recurring frequency (Weekly, Biweekly, or Monthly), subsequent appointments are automatically scheduled based on your selected frequency. Your next appointment is created at the time of your initial booking.

5.2 Automatic Payments

Deposits for auto-scheduled appointments are charged to your payment method on file two (2) calendar days after the preceding booking is confirmed. The remaining balance is charged twenty-four (24) hours prior to the scheduled service, consistent with Section 4.5.

5.3 Cancellation of Auto-Scheduled Bookings

For automatically scheduled bookings (Booking #2 and onward):

• Cancellation more than forty-eight (48) hours prior to service: the full deposit amount is forfeited and non-refundable.
• Cancellation within forty-eight (48) hours: the standard cancellation policy (Section 6) applies, and the deposit is additionally forfeited.
• Your first booking always follows the standard cancellation policy in Section 6.

5.4 Pausing

You may pause your recurring plan for up to seven (7) calendar days. If not resumed within seven days, the plan automatically resumes and the next appointment is rescheduled to the next available date.

5.5 Rescheduling

You may reschedule your next appointment to any available date within a twenty-one (21) day window at no charge. Rescheduling adjusts subsequent appointment dates accordingly.

5.6 Minimum Commitment

Recurring plans require a minimum number of completed services: Weekly (4), Biweekly (3), Monthly (2). Cancellation of a recurring plan before meeting the minimum commitment incurs an early termination fee per Section 6.4.

6. Cancellation and Rescheduling

6.1 Cancellation Policy

You may cancel a scheduled service subject to the following terms:

• 48+ hours before scheduled service: No cancellation fee; full deposit refund.
• 24–48 hours before: $50 cancellation fee; deposit minus $50 refunded.
• 12–24 hours before: 50% of quoted price charged; remaining deposit refunded.
• Less than 12 hours before: 100% of quoted price charged; no refund.
• No-show (no communication): 100% of quoted price plus $50 no-show fee.

6.2 Rescheduling Policy

You may reschedule a service to a new date within fourteen (14) days without penalty if you provide at least forty-eight (48) hours notice. Rescheduling with 24–48 hours notice is permitted once per booking at no charge; subsequent reschedules within this window incur a $25 fee. Rescheduling with less than 24 hours notice incurs a $50 fee. Rescheduling to a date more than 14 days out is treated as a cancellation.

6.3 Weather and Emergency Cancellations

If we cancel service due to severe weather, natural disaster, or crew emergency, you will receive a full refund and priority rebooking. If you cancel due to a documented personal emergency (hospitalization, death in immediate family), late cancellation fees may be waived at our sole discretion upon submission of supporting documentation.

7. Customer Obligations

7.1 Pre-Service Preparation

To ensure efficient service and protect your belongings, you must complete the following before our crew arrives:

• Clear floors of clothing, toys, and personal items (we clean around items left on surfaces)
• Remove dirty dishes from sink or load into dishwasher
• Secure or remove jewelry, cash, medications, important documents, and valuables
• Identify fragile or antique items to our crew or move them to a safe location
• Remove pet waste from floors, yards, or litter boxes
• Secure all pets in a contained area or remove from premises
• Ensure access codes, keys, or lockbox information is provided 24 hours in advance
• For STR hosts: Confirm guest checkout and ensure property is vacant

Failure to prepare the property may result in reduced cleaning scope (we will clean accessible areas only) or, in extreme cases, service refusal with applicable fees.

7.2 Access to Premises

You are responsible for providing our crew with safe and timely access to the service location. You must provide access instructions (keys, codes, lockbox locations, building entry procedures) at least twenty-four (24) hours before the scheduled service. If our crew cannot gain access within fifteen (15) minutes of the scheduled arrival time despite reasonable attempts to contact you, the crew will depart and a lockout fee will be charged. We strongly recommend using smart locks or lockboxes to minimize access issues.

7.3 Property Condition

You represent that the service location is safe for our crew to perform services. You must disclose any known hazards, structural issues, or conditions that may affect service delivery or crew safety. Failure to disclose such conditions may result in service refusal and forfeiture of deposit.

7.4 Pets

You must secure all pets during service. Our crew is not responsible for pets that escape due to open doors during cleaning. If a pet poses a safety risk to our crew, service may be refused without refund. Pet waste must be removed by customer prior to service; our crew will not clean pet waste under any circumstances.

7.5 Valuables and Fragile Items

You should secure jewelry, cash, important documents, and other valuables before service. You must identify fragile, antique, or items of exceptional value to our crew before service begins. We are not liable for damage to items not disclosed as fragile or valuable. Our crew will dust around personal items but will not move, handle, or clean personal belongings unless specifically instructed.

7.6 STR Host Obligations

If you are a short-term rental host, you have additional obligations: (a) confirm guest checkout before crew arrival; (b) provide linens for bed changes if using host-provided linen option; (c) provide restocking supplies on-site (we do not purchase supplies); (d) report any damages or issues within four (4) hours of service completion. If guests have not checked out when our crew arrives, a wait fee of $25 per 30 minutes applies. The four-hour reporting window for STR hosts is strictly enforced due to the time-sensitive nature of turnovers and multiple parties accessing the property.

8. Satisfaction Guarantee and Refund Policy

8.1 Re-Clean Guarantee

If you are not satisfied with any aspect of our service, you must notify us within twenty-four (24) hours of service completion. Upon timely notification, we will schedule a complimentary re-clean of the specific areas of concern within forty-eight (48) hours, subject to crew availability. Issues reported between 24–48 hours after service are eligible for a re-clean at 50% of the standard rate.

8.2 Refund Policy

Refunds are provided only when: (a) a re-clean was offered and either not feasible or did not resolve the issue; or (b) service was not performed due to our fault. Refund amounts are determined as follows:

• Minor issues: 10–30% partial refund at our discretion
• Significant issues not resolved by re-clean: Up to 50% refund
• Service not performed due to our fault: Full refund

Refunds are processed within seven to ten (7–10) business days to the original payment method. We reserve the right to deny refunds for claims made in bad faith or for customers with a pattern of excessive complaints (three or more refund requests in six months).

9. Damage and Liability

9.1 Insurance Coverage

LicketyClean maintains the following insurance coverage:

1. General Liability Insurance: $1,000,000 per occurrence / $2,000,000 aggregate, covering third-party bodily injury and property damage caused by our employees during the performance of services;
2. Janitorial Surety Bond: Covering employee theft or dishonesty (note: this bond covers theft only, not accidental damage, which is covered under general liability);
3. Workers' Compensation Insurance: As required by contract or applicable law.

Certificates of Insurance are available upon request. Commercial clients requiring Additional Insured status or Waiver of Subrogation endorsements should contact us prior to contract execution.

9.2 Damage Reporting

To make a damage claim, you must report the damage within twenty-four (24) hours of service completion (or within four (4) hours for STR turnovers) and provide photographic evidence. Our crew documents pre-existing damage before beginning work; conditions documented before service are not eligible for damage claims. Failure to report damage within the applicable timeframe waives your right to make a claim.

9.3 Resolution Process and Reimbursement Limits

Upon receipt of a valid damage claim, we will investigate and respond within three (3) business days. Resolution options include:

Service credits are valued at 1.25x cash value (e.g., $100 damage = $125 credit toward future services).

9.4 Reimbursement Caps

Direct reimbursement (without insurance claim processing) is limited to FIVE HUNDRED DOLLARS ($500) per incident and ONE THOUSAND DOLLARS ($1,000) per Customer per calendar year. Claims exceeding these limits must be processed through our insurance carrier, which may require additional documentation and extended processing time.

9.5 Replacement Value and Depreciation

Damaged items will be replaced or reimbursed based on actual cash value, defined as replacement cost minus depreciation based on the item's age and condition at the time of damage. We are not obligated to replace items with new equivalents; replacement with items of similar kind, quality, and age satisfies our obligation. You must provide proof of purchase value or comparable market value for any claimed items.

9.6 Right to Inspect and Remedy

Before seeking replacement or third-party repair of any damaged item, you must provide Company with reasonable opportunity to inspect the damage and, at Company's option, to repair or arrange repair of the damaged item. Failure to provide such opportunity waives your right to claim the cost of replacement or third-party repair. Company's inspection must occur within five (5) business days of damage report.

9.7 Exclusions from Liability

We are not liable for:

1. Damage to items not disclosed as fragile, antique, or of exceptional value;
2. Damage to items in unsafe locations (loose shelving, unstable surfaces);
3. Pre-existing damage documented by our crew before service;
4. Normal wear from proper cleaning methods;
5. Damage caused by your negligence, pets, or third parties;
6. Consequential, incidental, or indirect damages of any kind;
7. Damage occurring when customer-provided cleaning products are used at customer's request.

9.8 Employee Theft

Claims of employee theft must be reported to both the Company and local law enforcement within twenty-four (24) hours of discovery. Our janitorial bond covers verified employee theft up to the bond limit. Theft claims require: (a) police report number; (b) itemized list of missing items with values; (c) proof of ownership or purchase where available. Unfounded theft allegations made without evidence or police report may result in account termination.

10. Limitation of Liability

10.1 Cap on Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY FOR SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) FIVE HUNDRED DOLLARS ($500).

10.2 Exclusion of Consequential Damages

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF USE, LOSS OF DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.3 Essential Purpose

The limitations in this Section 10 reflect the allocation of risk between the parties and are an essential element of the basis of the bargain between you and the Company. The Company would not provide the services without these limitations.

11. Indemnification

11.1 Your Indemnification of Company

You agree to indemnify, defend, and hold harmless Meridian Service Ventures Inc, its officers, directors, employees, agents, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any applicable law; (c) your negligence or willful misconduct; (d) injury to our crew caused by your pets, property conditions, or failure to disclose hazards; (e) your infringement of any third party's rights; or (f) any dispute between you and a third party related to the services.

11.2 Company Indemnification of You

We agree to indemnify, defend, and hold harmless you from and against any third-party claims arising directly from our gross negligence or willful misconduct in performing the services, provided that you promptly notify us of any such claim and cooperate fully in the defense.

11.3 Indemnification Procedure

The indemnified party must: (a) provide prompt written notice of any claim; (b) allow the indemnifying party to control the defense and settlement; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnified party may participate in the defense at its own expense.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at terms@licketyclean.com to attempt to resolve the dispute informally. We will attempt to resolve any dispute within thirty (30) days of receiving your written notice. Most disputes can be resolved quickly and amicably through direct communication.

12.2 Binding Arbitration

If we cannot resolve a dispute informally, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the services, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules. The arbitration shall be conducted in Austin, Travis County, Texas, before a single arbitrator.

12.3 Arbitration Procedures

The arbitrator shall apply Texas substantive law. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator may award any relief that would be available in court, except that the arbitrator may not award relief in excess of the limitations set forth in Section 10. Each party shall bear its own costs, except that the Company will pay all AAA filing and arbitrator fees for claims under $10,000 if you prevail.

12.4 Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

12.5 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights. Claims for amounts within the jurisdiction of small claims court may be brought in such court in lieu of arbitration.

13. Governing Law and Venue

These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. For any claims not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Travis County, Texas.

14. Privacy and Confidentiality

14.1 Privacy Policy

Your use of our services is also governed by our Privacy Policy, which is incorporated herein by reference. Our Privacy Policy describes how we collect, use, store, and disclose your personal information. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

14.2 Confidentiality of Access Information

We treat all access credentials you provide (keys, codes, lockbox combinations, alarm codes, smart lock access) as strictly confidential. Such information is encrypted in our systems, shared only with assigned crew members on a need-to-know basis, and deleted upon your request or account closure. Our employees are bound by confidentiality agreements.

14.3 Photo Documentation

For STR turnovers and move-out cleanings, our crew captures timestamped photos of completed work for quality assurance. These photos are retained for ninety (90) days and are accessible to you through your account. Photos are not shared with third parties except as necessary to resolve disputes.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, Pricing Specification, and Policies and Procedures Manual (all incorporated by reference), constitute the entire agreement between you and the Company regarding the services and supersede all prior agreements, understandings, and communications, whether written or oral.

15.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

15.3 Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms to any successor in interest, whether by merger, acquisition, or sale of all or substantially all of our assets, without your consent.

15.5 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemic, government action, or failures of third-party services.

15.6 Notices

All notices under these Terms shall be in writing and deemed given when: (a) delivered personally; (b) sent by confirmed email; (c) one business day after deposit with a nationally recognized overnight courier; or (d) three business days after mailing by certified mail, return receipt requested.

15.7 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and the Company. Neither party has authority to bind the other or incur obligations on behalf of the other.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

17. SMS Terms & Consent

By providing your phone number during the booking process, you may opt in to receive SMS/text messages from Meridian Service Ventures Inc regarding your bookings, including confirmations, reservation details, itinerary updates, and change notifications. Message frequency is typically 2–4 messages per booking. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Consent is not a condition of purchase.

For full SMS terms, opt-in details, and to manage your preferences, visit our SMS Consent & Opt-In page. Our complete SMS Terms & Conditions are also available for review.