Cancellation timeline
48+ hours before
Full deposit refund. Cancel or reschedule anytime up to 48 hours before your appointment at no cost.
24 – 48 hours before
A $50 cancellation fee applies. Your deposit minus $50 is refunded. We've already reserved a crew and supplies for your appointment.
12 – 24 hours before
50% of the quoted service price is charged. The remaining deposit balance is refunded. This helps offset crew scheduling that can no longer be reassigned.
Under 12 hours
The full quoted service price is charged with no refund. At this point our crew is committed and the slot cannot be rebooked.
No-show
If our crew arrives and cannot access the property, or you are not present for the scheduled service, the full quoted price plus a $50 no-show fee is charged.
Rescheduling
- 48+ hours out: free & unlimited (rebook within 14 days)
- 24–48 hours: 1st reschedule free per booking, then $25
- Under 24 hours: $25 first time, $50 for repeats
- Rescheduling 14+ days out is treated as a cancellation
Recurring Plans & Lockouts
- Recurring members: 2 free reschedules per month
- Lockout (1st): $75 — crew arrives, no access
- Lockout (2nd): $100
- Lockout (3rd): full service cost + account review
Weather & Company Cancellations
If LicketyClean cancels your appointment due to weather, safety concerns, or operational reasons, you receive a full refund and priority rebooking for the next available slot at no additional cost.
Customer Emergencies
In cases of documented emergencies — such as hospitalization or a death in the family — cancellation fees may be waived at management discretion. Please contact us with supporting documentation for review.
Refund process
How and when you'll get your money back.
Request
Cancel via your account, phone, or email. You'll receive instant confirmation of your cancellation.
Processing
Refunds are processed and issued to your original payment method. Timing depends on when you cancelled.
Received
48+ hour cancellations: 5–7 business days. All other eligible refunds: 7–10 business days.
Recurring plan cancellations
Auto-scheduled bookings (Booking #2 and onward) follow different deposit rules than your first booking.
| Timing | First Booking | Auto-Scheduled (Booking #2+) |
|---|---|---|
| 48+ hours | Full deposit refund | Deposit forfeited (penalty) |
| 24–48 hours | $50 late fee | $50 late fee + deposit forfeited |
| 12–24 hours | 50% of total | 50% of total (whichever is greater) |
| < 12 hours | 100% of total | 100% of total |
| No-show | 100% + $50 | 100% + $50 |
How auto-scheduling works
When you choose a recurring frequency (Weekly, Biweekly, or Monthly), your next appointment is automatically created at the time of your initial booking. Deposits are charged to your payment method on file two days after the preceding booking is confirmed.
Pause & reschedule
- Pause your plan for up to 7 days; auto-resumes after
- Reschedule to any date within a 3-week window, free
- Rescheduling adjusts all future appointment dates
Minimum commitment
Recurring plans require a minimum number of completed services before the plan can be cancelled without an early termination fee: Weekly (4 services), Biweekly (3 services), Monthly (2 services). Cancelling before meeting the minimum incurs an early termination fee as outlined in our Terms of Service.
Common questions
Everything you need to know about cancellations, rescheduling, and refunds.
How do I cancel or reschedule?
Log into your LicketyClean account and go to your Bookings page, or call us at (512) 555-CLEAN. You can also reply to your booking confirmation email.
What counts as the cancellation time?
The time we receive your cancellation request, not your appointment time. For example, if your clean is at 2:00 PM Thursday and you cancel at 1:00 PM Wednesday, that's 25 hours — within the 24–48 hour window.
Can I reschedule instead of cancelling?
Yes. Rescheduling more than 48 hours out is always free, as long as you rebook within 14 days. Within 24–48 hours, your first reschedule per booking is free — subsequent reschedules incur a $25 fee. Under 24 hours, a $25 courtesy fee applies the first time, and $50 for repeat reschedules. Rescheduling to more than 14 days out is treated as a cancellation.
What if there's an emergency?
We understand life happens. In cases of documented emergencies such as hospitalization or a death in the family, cancellation fees may be waived at management discretion. Please contact us with supporting documentation and we'll review on a case-by-case basis.
What happens if LicketyClean cancels my appointment?
If we cancel due to weather, safety, or operational reasons, you receive a full refund and priority rebooking for the next available slot at no additional cost.
Do recurring customers have different rules?
Recurring plan members receive 2 complimentary reschedules per month as a loyalty benefit. After that, the standard rescheduling fees apply.
What is a lockout fee?
If our crew arrives and cannot access the property (locked gates, no key/code provided, etc.), a lockout fee applies: $75 for the first occurrence, $100 for a second occurrence, and the full service cost plus an account review for a third occurrence.
How are refunds processed?
Refunds are issued to your original payment method. For cancellations made 48+ hours in advance, refunds are processed within 5–7 business days. For all other eligible refunds, processing takes 7–10 business days. You'll receive an email confirmation when the refund is initiated.
Need to make a change?
Log in to manage your bookings, or reach out and we'll handle it for you.